Order & Tracking

Q: How are your products made and shipped? A: We work with a print-on-demand drop shipper with worldwide locations for efficient printing and shipping.

Q: How can I track my order? A: You'll receive a tracking link via email when your order is shipped. Contact us at official@designhero.shop if you have any concerns.

Q: What should I do if I received the wrong or damaged product? A: Contact us within a week at official@designhero.shop with photos of the damaged product, order number, and other details. We will work to resolve the issue quickly.

Returns & Refunds

Q: What is your return policy?
A: We don't offer returns or exchanges. Please contact us at official@designhero.shop if there is an issue with your order.

Q: Do you offer refunds?
A: Refunds are available for customers who received damaged or wrong items. Contact us at official@designhero.shop with photos of the items for further assistance.

Q: Can I exchange an item for a different size/color?
A: We don't offer exchanges at this time. Check our sizing charts for sizing information. If you receive a mislabeled item, contact us at official@designhero.shop within a week of receiving your order with your order number and photos.

Return Policy

Please refer to the latest version of Printful's Return Policy for further information.



Free Shipping!

Except for Posters and Canvas.

Electronic Payments.

Secured by Paypal Express.

Worldwide Delivery.

From 7 to 14 days.