Order & Tracking
Q: How are your products made and shipped? A: We work with a print-on-demand drop shipper with worldwide locations for efficient printing and shipping.
Q: How can I track my order? A: You'll receive a tracking link via email when your order is shipped. Contact us at email@example.com if you have any concerns.
Q: What should I do if I received the wrong or damaged product? A: Contact us within a week at firstname.lastname@example.org with photos of the damaged product, order number, and other details. We will work to resolve the issue quickly.
Returns & Refunds
Q: What is your return policy?
A: We don't offer returns or exchanges. Please contact us at email@example.com if there is an issue with your order.
Q: Do you offer refunds?
A: Refunds are available for customers who received damaged or wrong items. Contact us at firstname.lastname@example.org with photos of the items for further assistance.
Q: Can I exchange an item for a different size/color?
A: We don't offer exchanges at this time. Check our sizing charts for sizing information. If you receive a mislabeled item, contact us at email@example.com within a week of receiving your order with your order number and photos.
Please refer to the latest version of Printful's Return Policy for further information.