Refund and Return policy

Q: How are your products made and shipped? A: We work with a print-on-demand drop shipper with worldwide locations for efficient printing and shipping.

Q: How can I track my order? A: You'll receive a tracking link via email when your order is shipped. Contact us at official@designhero.shop if you have any concerns.

Q: What should I do if I received the wrong or damaged product? A: Contact us within a week at official@designhero.shop with photos of the damaged product, order number, and other details. We will work to resolve the issue quickly.

Returns & Refunds

Q: What is your return policy?
A: We don't offer returns or exchanges. Please contact us at official@designhero.shop if there is an issue with your order.

Q: Do you offer refunds?
A: Refunds are available for customers who received damaged or wrong items. Contact us at official@designhero.shop with photos of the items for further assistance.

Q: Can I exchange an item for a different size/color?
A: We don't offer exchanges at this time. Check our sizing charts for sizing information. If you receive a mislabeled item, contact us at official@designhero.shop within a week of receiving your order with your order number and photos.

Return Policy

Please refer to the latest version of Printful's Return Policy for further information.