Refund policy

Every item is made to order, so we cannot accept returns or exchanges for the wrong size, wrong color or a change of mind. Please check the size chart on each product page before ordering.

Damaged, defective or wrong items
If your item arrives damaged, defective or is not what you ordered, contact us at official@designhero.shop within 30 days of delivery with your order number and photos of the item. We will arrange a reprint or a refund.

Refunds
Approved refunds go back to your original payment method. Your bank or card company may need some time to post the refund.

Digital products
You can try our products before you buy. If you are not happy with a digital product, email official@designhero.shop within 14 days of purchase with your order number for a full refund. This covers every digital product, whether or not you have activated your key, and each subscription renewal (14 days from the charge). Cancel before your renewal date to avoid being charged. The licence key is deactivated when a refund is issued. Digital downloads are licensed to the buyer only and cannot be resold or shared.