Frequently Asked Questions
Below you'll find answers to our most frequently asked questions about our products, ordering, shipping, and returns.
Apparel & Orders
What sizes do your T-shirts and hoodies come in?
Most of our apparel runs from XS to 2XL, with select items available up to 3XL. Check the size chart on each product page for exact measurements.
Are your products unisex?
Yes — all our clothing is designed as gender-neutral and fits comfortably across a wide range of body types.
What brands do you print on?
We use premium blanks from trusted brands like Bella+Canvas, Los Angeles Apparel, Champion, and others. All are chosen for quality, durability, and sustainability.
How do I care for my printed apparel?
Turn your garment inside out and machine wash cold with similar colors. Tumble dry low or hang dry for best results. Avoid ironing directly on the print.
Shipping & Returns
Where do you ship from?
Our products are printed and fulfilled from multiple locations worldwide (US, EU, Asia) to optimize delivery speed and reduce carbon footprint.
How long does shipping take?
Orders typically ship within 2–5 business days. Delivery time varies by region:
- US: 3–7 days
- Europe: 5–10 days
- Asia: 7–14 days
Do you offer free shipping?
We offer free standard shipping on most products — especially in the US and EU. Rates and options are shown at checkout.
What’s your return policy?
We accept returns or replacements for damaged, defective, or misprinted items. Just contact us within 14 days of receiving your order. For sizing issues or buyer’s remorse, we unfortunately can’t accept returns, as items are printed on demand.
Digital Products & Downloads
I bought a digital product — where’s my download?
You’ll receive an instant download link via email after purchase. Didn’t get it? Check spam/promotions tab or contact us for help.
Can I use your AI Render Pro tool with Midjourney or Sora?
Yes! AI Render Pro is designed to work seamlessly with Midjourney, OpenAI’s Sora, DALL·E, and other AI generation tools. You’ll find detailed prompts, templates, and creative workflows in your download.
Can I resell or share your digital products?
No. All digital products are licensed for personal and professional use only by the buyer. Redistribution, resale, or sharing is strictly prohibited.
Creative / Brand Questions
Who is the artist behind DesignHero?
All designs are created by Olivier “Hero” Dressen, an award-winning illustrator and director with over 25 years in visual storytelling, pop culture, and digital art.
Are your products limited edition?
Yes — many of our apparel drops and digital tools are limited runs. If you see something you love, grab it before it’s gone!
Can I collaborate or license your work?
We’re open to creative collaborations and partnerships. Reach out via our Contact Us page to discuss opportunities.