Find answers to the most frequently asked questions about our products, orders, shipping, and returns.
Order & Tracking
How are your products made and shipped?
We work with a print-on-demand drop shipper with worldwide locations for efficient printing and shipping.
How can I track my order?
You'll receive a tracking link via email when your order is shipped. Contact us at official@designhero.shop if you have any concerns.
What should I do if I received the wrong or damaged product?
Contact us within a week at official@designhero.shop with photos of the damaged product, your order number, and other details. We will work to resolve the issue quickly.
Returns & Refunds
What is your return policy?
We don't offer returns or exchanges. Please contact us at official@designhero.shop if there is an issue with your order.
Do you offer refunds?
Refunds are available for customers who received damaged or wrong items. Contact us at official@designhero.shop with photos of the items for further assistance.
Can I exchange an item for a different size or color?
We don't offer exchanges at this time. Check our sizing charts for sizing information. If you receive a mislabeled item, contact us at official@designhero.shop within a week of receiving your order with your order number and photos.
Where can I find the full return policy?
Please refer to the latest version of Printful's Return Policy for further information.